RESPONSIBLE GAMING

At Enjoy Punta del Este Resort & Casino our customers are our reason for being. This is why we endeavor to offer integral entertainment experiences they enjoy and are willing to relive with their families and friends.

At Enjoy we care about our customers so we promote entertainment without excess, preventing the appearance of risky behaviors associated to gaming and that could harm them.

We bet on you
Since 2008 the Jugados por Ti program has been ground-breaking in Latin America, seeking to contribute to the sustainability of Enjoy in the long run. With this aim, Jugados por ti supplies information, advice and support to customers who have doubts about their relation with the game trying to prevent risky and/or addictive behaviors that could harm them.The program is voluntary, confidential and free for our customers and/or their families who require information or have doubts referred to the way they play. It provides them with the necessary tools to support those who have queries or think they cannot control the way they play.
Tools provided by Jugados por Ti
  • Brochures with information: bi-fold and tri-fold brochures containing information and aiming at preventing and educating in an entertainment experience without excess.

    Internal counselors: members of Enjoy Punta del Este staff who have been specially trained to support and provide answers to customers’ queries about how Jugados por Ti works and then direct customers requesting so to the hotline.

    Telephone assistance service: the service is voluntary, confidential and free for customers and/or their families. After they approach a counselor specially trained in dealing with risky conducts associated to gaming they will be directed to a call center with professionals specialized in the field. This service provides psychological, legal and financial advice. This service is available in Spanish and Portuguese.